Please
read before purchasing to have a trouble-free and delightful shopping
experience.
Products
Wicked Drops source
our items mainly from other merchants, distributors, traders in other countries
such as Europe, Hong Kong, Japan, U.S.A and a small percentage comes from local
buys and consignments. While we are an authorized dealer of some of the brands that we sell, we also source some of our
merchandise through authorized dealers and distributors. We try to make
the best deals possible to be able to offer a reasonable price for our
clients. We do not claim that all our
merchandise came from the official manufacturers or the brands companies,
otherwise stated.
Authenticity
We guarantee that
the items we sell are 100% authentic. We do not sell counterfeit or replicas
either. We take responsibility in authenticating the items that we sell. Although
we do not claim expertise nor authorization, within years of selling the brands
that we carry, we have been able to study and learn how to validate authentic
merchandise from a counterfeit. Without having to give away our sources for our
items, we proudly say that our suppliers are all legitimate, reliable and
trustworthy. For some items we acquire from deals and trading, we hire
professionals and specialists to inspect the merchandise if it is beyond our
competence and requires further expertise and skill in authentication. For
first time buyers or when in doubt, we will gladly come with you to the nearest
authorized shop where the product can be credibly authenticated.
Customer Information
For orders placed
online, Wicked Drops only requests for basic shipping details. However, for
those who are applying in our layaway payment method, Wicked Drops will request
for complete name, present address, landline, contact number/s, email address,
employer/company –assigned department and a copy of your valid ID. The information
that shall be retrieved will be used to keep a client profile in order to keep
track of purchases, which we also use to inform you of our news and updates. We
may send this via mail, email or text. Any information retrieved from our
clients is kept safe and private. We assure you that we do not share any of
your personal information.
Modes of Payments and Policies
Upon filling up an Order Form, you will have several options on how you
wish to send your payment. When you have made your choice and sent your form,
we will contact you and give you details where you can send your payment.
1)
Cash
Basis
We accept payments via
We accept bank
deposit through BPI, PayPal, Gcash and Cash on Delivery (COD). It is the client’s
responsibility to inform us once payment has been made, so we can confirm your
payment and ship your orders as soon as possible.
2)
Layaway
Plan
Payments may be
done via bank deposit through our BPI account, PayPal, Gcash and Cash on
Delivery (COD).
For this payment
method, Wicked Drops may add additional fees for stocking and layaway charges.
Rates vary on total amount purchased and interval of payments agreed upon. No discount, promo and haggling is applicable
for this mode of payment unless stated.
If the client
decides to cancel a purchase or failure to send payment during an agreed period
of time, the payment will be forfeited and no refund shall be given. Wicked
Drops will hold the selected merchandise with proper care and shall be kept in
the same condition the moment it has been purchased, on or until full payment
has been given.
Period
of payments varies from the total amount of purchase.
Period of payments
offered:
20,000php and below
=1 month
21,000php –
40,000php = 2 months
41,000php –
80,000php = 3 months
81,000php – 150,
000php = 4 months
151,000php –
200,000php = 5 months
201,000php –
250,000php = 6 months
251,000php and
above= 7 months
Location
We are based in
Manila, Philippines. We do not have a physical shop and we operate mainly
online.
Shipping and Delivery
Wicked Drops ships
locally and internationally and same order procedures apply to both. We
officially ship via XEND. Though, the client is free to choose from other
shipping companies like Air21 and LBC. For international shipping, other
courier options are FEDEX, EMS and UPS. Other shipping companies are also
welcome. Should the client wish to use other courier, it is their obligation to
inform us beforehand. Otherwise stated, the shipping fee is shouldered by the
buyer. Similarly, the buyer shoulders insurance and must inform us if they wish
to do so. The shipping rates depend on the location and weight of the items.
Items are shipped
within 24-48 hours or once payment has been confirmed. Tracking number will be
provided through text, personal message, or email. We make every effort to deliver merchandise within the said
period. However, Wicked Drops will not be held liable for any interruption that
you may suffer on unexpected
cases were any amount of delay shall take place under the couriers account. If,
after checking your tracking number should you have any questions about the status of your order, please feel free
to contact us.
We do not gain
profit from shipping rates, please click on the images of preferred courier to
view rates and tracking numbers.
LOCAL SHIPPING:
INTERNATIONAL SHIPPING:
Meet Up
Meet
up options are available only for purchased designer bags or items worth Php15,
000 and above. Our meet-up locations are Las Piñas, Makati, Parañaque, and Pasay area. For other locations
not mentioned, handling fees may apply.
Please
contact and inform us your purpose for arranging a meeting at least two days
before. In case we cannot personally accommodate you, we will notify you that
we may send our messenger, affiliates or business partner to stand in our
behalf.
Return/ Exchange Policy
The stated conditions below are applicable for all merchandise sold at
Diosascouture.multiply.com
Wicked Drops is
happy to return/exchange in agreement with the stated conditions below.
Return/exchange is
only valid within 3 working business days after purchase.
Wicked Drops
guarantees that your orders are properly packed and undergoes rigorous
inspection prior to shipping to avoid damage during transport. Please be
reminded if the merchandise is pre-owned, we provide pictures of the flaws and
different angles of the item. We rate our bags and other merchandise in
accordance to our Item Condition Table (see table below). Each item for sale
has its own corresponding product description that includes the price, size,
color, and other details. Therefore, it
is the client’s responsibility to check each photo and read the specified
details carefully. We try to show the exact condition of the item and we
do not enhance or edit photos with intention to improve the condition of our
merchandise. We use a high-resolution camera and we present the photos on
different lighting such as with flash, w/o flash or in broad daylight to get a
more actual look of the color and condition of the item. However, please note
that due to limitations in photography and the inevitable differences in
monitor settings plus, the color and quality shown in the photos may not
correspond 100% to the actual items. Nevertheless, we do try to provide you
with images in the best way we can, if still unsatisfied with the photos, we
can send more photos upon request.
The merchandise in
subject for return or exchange must be returned to us COMPLETE, IN ORIGINAL
PACKAGING, BRAND NEW or in EXACTLY THE SAME CONDITION as it was bought from us.
We will not accept any returns/exchange and shall consider the item used once the
tag has been removed or as stated otherwise. Chosen item for replacement should
be of the same value or higher. Should you choose an item of higher value, the
difference should be paid before your new purchase. If the client does not like
any of the available products, your payment will be kept as store credit and
can be used anytime you wish, accumulating to the total amount returned, except
if you are entitled for a refund.
Refunds are given
for purchased items that have factory defect, or are damaged upon purchase and
if and only, we cannot provide replacement or if there are no available stock
for return/exchange. We do not provide refunds for other reasons such as buyer’s
remorse, change of heart and any other alibis alike. Nevertheless, in order to provide
better customer service, we are open for discussion regarding your other issues
concerning refunds.
However, if such an
unfortunate event happens, if it were proven that an item purchased from us is
a counterfeit, we will refund your payment. An undesired counterfeit incident
is the only accepted reason that we grant full refund. We will contact and
arrange with you regarding how you would prefer to collect your refund.
Moreover, items for
exchange may be replaced with the same model but of another stock, depending on
its availability. If the merchandise is to be returned/exchanged through
freight, note that the merchandise is under your accountability. Please pack
the item well so that it won't get damaged during shipping otherwise any damage
resulting from transport will cancel your request for return/exchange. We will
not shoulder fees for return shipping except for situations that we are at
fault.
We do not accept
return/exchange for pre-orders.
For hygienic
reasons, we do not accept return/exchange for accessories/ jewelries such as
earrings, pierces, cosmetics and any other personal or intimate merchandise.
Furthermore, if the
goods arrive fortuitously faulty, please email and contact us within 3 business
days. Failure to do so forfeits your right to return/exchange the merchandise.
We will be in contact with you to discuss your concern, availability of stocks
and any extra costs that you are required to pay. Nevertheless, requests for
full refund/return/exchange is subject to proper investigation, discretion and
further judgment on the part of our technical support team, brand specialists
and the seller. Please allow 7-14 days for us to receive and process your
return.
Warranty
and Repair
For warranty and
repair, please allow up to two weeks for examination and inspection.
For cameras,
gadgets and electronics purchased from Wicked Drops, we offer:
One-week
replacement
Valid only for items proven to be damaged or defective upon
purchase.
NOTE: Dead pixels
are excluded from this warranty. Dead pixels are inspected before shipping and
upon meet-ups.
One-month
shop warranty
Wicked Drops will shoulder repair fees on units that are
faulty or if found to be with factory defects. However, improper use and
mishandling of items will not be covered by the warranty in addition to damages
resulting from flood, earthquakes or fires. Cleaning is not part of this
warranty.
One
year service warranty
Wicked Drops will no longer shoulder any fees for repairs on
units and any parts. This warranty does not also cover shipping costs, product
appearance, or damages caused by accident, abuse, alteration, or misuse and
exposure to dust, dirt sand, and water.
Wicked Drops does
not offer any warranty for water-damage incidents including water resistant
cameras and other related items. Warranty and repair services offered by Wicked
Drops are subject to the discretion, proper investigation, and further judgment
on the part of the seller and our technical support team. Wicked Drops shall not be liable to you for any loss or
damage whatsoever resulting from omissions or inaccuracies in the products
regardless of how it was caused. We do not warrant that access to the Products
will be free from errors or faults. In the event of a fault, you shall notify Wicked
Drops by telephone, electronic mail or in writing and we shall use reasonable
efforts to correct those faults or errors reported by you. (See return & exchange policy).
Reservation
Reservations are
valid only for 3 days. We do not charge any reservation fee.
Special Orders
Feel free to
contact us if you are interested with any particular style/brand that we do not
have on stock. We will see what we can do and if possible, show you pictures
that we may get from our suppliers and sources. We will give you a quotation
and how long it will take before the item is on-hand. If you decide to purchase
it, we will require 50% cash deposit.
An acknowledgment
of the received payment shall be provided to the client to assure his/her
deposit has been made. No special order shall be processed without this.
Trading Policy
Wicked Drops
accepts trade-in’s depending on the style/model of the merchandise. However, please note that we usually only accept
trade-ins if we find it saleable or if we have or find a client currently
interested. Price varies from the condition, model and value of the item. Wicked
Drops has the right to refuse any trade-ins offered.
Consignment
Policy
If you wish to sell
us a product, you may email us and send us photos of the merchandise. Please
make sure the photos are clear, shown in different angles, especially if the
item has any flaws. Include details such as accessories, what comes with your
item, and your offer. If we are interested, we will contact you.
Same policy applies
for consigning an item. However, the consignee must leave the item with us for
at least 2 weeks. The consignee must inform us two days before pulling out the
stock.
Acknowledgment,
descriptions, and photos shall be taken and signed upon receiving the item to
avoid any confusion on the condition of the item before and after the
consignment period.
Merchandise Description
We rate all our
items through the Item Condition Table.
RATE
|
DESCRIPTION
|
||
BNEW
|
BRAND NEW
NEVER BEEN CARRIED
OR USED.
|
||
10
|
MINT CONDITION
GOOD AS NEW. MAYBE
STOCKED/KEPT, CARRIED ONCE OR TWICE BUT HAS NO SIGN OF WEAR WHATSOEVER
|
||
9
|
EXCELLENT CONDITION
SLIGHTLY USED AND
MAY SHOW VERY MINOR SIGNS OF WEAR
|
||
8
|
GOOD CONDITION
SHOWS NORMAL SIGNS OF
WEAR AND USAGE. MINOR MARKS ARE PRESENT.
|
||
7
|
USED CONDITION
SHOWS HEAVY MARKS OF FREQUENT USE
|
||
6
|
HEAVILY USED CONDITION
USEABLE VINTAGE CONDITION
|
||
FORCE
MAJEURE
Our failure to perform any term or condition of this
Agreement as a result of conditions beyond our control such as, but not limited
to, war, strikes, floods, governmental restrictions, power failures, or damage
or destruction of any network facilities or services, shall not be deemed a
breach of this Agreement.
INDEMNITY
You agree to
indemnify and hold harmless all the staff behind Wicked Drops and us with
respect to any and all demand and against all claims, damages, liabilities,
costs, judgments, settlements, and expenses, investigations, including legal
fees arising from the breach of this terms and conditions.
You also agree
to indemnify and hold harmless all the staff behind Wicked Drops and us against
all claims, damages, liabilities, costs and expenses, including legal fees, in
the event of any allergic reactions, infections and or irritations manifested
from the use of the products that are not limited to fabric, clothe, lenses,
cosmetic and its material and contents and all the merchandise that we sell.
Wicked Drops and
I, together with the manufacturers, suppliers made sure that all products we
carry and sell are authentic, in topmost perfect condition, safe and non-toxic,
and or non-hazardous when properly used and cared for.
GENERAL
Wicked Drops may
terminate, change, suspend and discontinue any aspect of this website including
the availability of any features of this site at anytime without prior notice.
Wicked Drops
serves the right, at its sole discretion to change or modify, add or remove any
portion of this policy in whole or in part, at anytime without prior notice.
Wicked Drops
also serves the right, to change in whole or in part, and all contents of this
site as a shop including prices, merchandise, promos, pre-order schedules and
shipping schedules anytime without prior notice.
Your continued
use of this site after any changes to this policy are posted will be considered
as an acceptance of the said changes.
Submitting an
Order Form means that you agreed to the Terms and Conditions of http://wickeddrops.multiply.com
Updated as of
July, 2012
REFERENCE:
http://onlineslangdictionary.com/meaning-definition-of/drop
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